Delano Johnson
Salesforce Technical Architect & Data Strategist
Technical architect with 12+ years building enterprise-scale solutions. I connect business goals with technology to drive measurable outcomes across Sales Cloud, Service Cloud, and Experience Cloud implementations.
Core Expertise
Salesforce Architecture
Expert in Lightning, Apex, DX, IAM, and Integration Architecture. Certified Data Cloud Consultant and AI Specialist.
Data & Analytics
CRM Analytics, Tableau, SQL, Python. Building dashboards and reports that unlock insights for executive decision-making.
Cloud Deployments
AWS, GCP, Heroku implementations. DevOps pipelines, CI/CD with GitHub Actions, GitLab.
Applied AI
Context engineering and agentic AI coding tools. Building recommendation engines and accelerating delivery through intelligent automation.
Recent Projects
USAID Compass Partner Relationship Management
- Designed system serving 105 offices in 100 countries on Salesforce Government Cloud
- Launched Experience Cloud with SSO integration using login.gov
- Led integration efforts with webMethods APIs and advanced LWC components
- Managed DevOps pipelines, scaling from 500 to 2,500 internal users
Pandemic Tracking Platform
- Architected Salesforce community UI/UX serving 300-500K at-risk citizens
- Lightning modernization for US government grants program (800+ organizations)
- Built appointment scheduling for national healthcare provider
Call Center Optimization
- Led Lightning UI/UX transition for 900+ agent call center
- Deployed tooling that reduced agent disposition time by 20%
- Implemented Shield Platform Encryption with GitLab CI
Services
Technical Architecture
Enterprise solution design, system integration, and platform optimization
Development & Delivery
Custom LWC components, Apex development, AppExchange apps
Data Strategy
Analytics implementation, reporting frameworks, data migration
AI & Automation
Context engineering, process automation, intelligent workflows
Industry Experience
Government & Public Sector
USAID global operations, pandemic response systems, grants management platforms. Security-cleared implementations on Government Cloud.
Healthcare & Life Sciences
Patient tracking systems, appointment scheduling, medical device integration. HIPAA-compliant solutions serving hundreds of thousands.
Financial Services & Insurance
Workers' compensation platforms, commercial real estate systems, multi-million dollar transaction workflows with audit trails.
Entertainment & Retail
Ticketmaster call center operations, IKEA field service, high-volume transaction systems handling millions of customer interactions.
Development Approach
Modern DevOps
GitHub Actions, GitLab CI/CD, automated testing, continuous deployment. Infrastructure as code, monitoring, and observability.
Agile Delivery
Sprint-based development, rapid prototyping, iterative improvements. Regular stakeholder demos and feedback loops.
Security First
Shield encryption, SSO implementation, IAM architecture. Compliance with FedRAMP, HIPAA, and enterprise security standards.
Scalable Design
Building for growth from day one. Systems that handle 10x volume increases, multi-org strategies, performance optimization.
Let's Build Something Together
Need help with Salesforce architecture, data strategy, or digital transformation?
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